Returns Policy

1. Return Period
We offer a 30-day return policy. If you are not satisfied with your purchase, you may return it within 30 days from the date of delivery for a refund or exchange.

2. Conditions for Returns

  • The item must be returned in its original condition, unused, and in its original packaging.

  • Proof of purchase must be provided.

  • Custom-made or personalized items are not eligible for returns unless they arrive damaged or defective.

3. Return Process

  • To initiate a return, please contact us atshop@africanpaintings.art with your order details.

  • Once your return is approved, we will provide instructions on where to send the item.

  • The customer is responsible for return shipping costs unless the return is due to an error on our part or a defective item.

4. Refunds

  • Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund.

  • If approved, the refund will be processed to your original payment method within 7-10 business days.

  • Shipping fees are non-refundable unless the return is due to our mistake.

5. Exchanges
If you wish to exchange an item, please indicate this when contacting us. Exchanges are subject to product availability.

6. Damaged or Defective Items
If you receive a damaged or defective item, please contact us immediately with photos of the issue. We will arrange a replacement or refund at no additional cost.

7. Contact Information
For any questions regarding returns, please contact us: